Job Description
Order Management
- Create and manage Sales Orders (SO) in ERP.
- Verify customer Purchase Orders (POs) and commercial details.
- Ensure timely processing and execution of customer orders.
- Maintain order records and documentation.
Production Planning Coordination
- Coordinate with the production team for order planning and execution.
- Track production schedules against customer commitments.
- Follow up internally to ensure timely order readiness.
Dispatch Coordination
- Coordinate with dispatch and logistics teams for material movement.
- Track dispatch schedules and delivery status.
- Share dispatch updates with internal teams and customers as required.
Invoicing & Collections
- Coordinate with the finance team for invoice generation.
- Track invoice status and customer payments.
- Follow up on outstanding payments and collections.
- Maintain collection trackers and payment records.
Customer Onboarding & Documentation
- Create customer masters in ERP.
- Maintain customer records and documentation.
- Ensure all customer-related documents are updated and available.
RMA & Service Coordination
- Track RMA (Return Material Authorization) cases from initiation to closure.
- Coordinate with customers, service teams, and internal stakeholders regarding returned products.
- Follow up on repair, replacement, and warranty claims.
- Maintain RMA records, status updates, and closure reports.
Reporting & MIS
- Prepare daily, weekly, and monthly reports.
- Maintain order status, dispatch status, invoicing, collection, and RMA trackers.
- Support management with sales and operations MIS reports.
Internal Coordination
- Coordinate with Sales, Production, Dispatch, Service, and Finance teams.
- Ensure seamless execution of customer orders from order receipt to payment collection.
- Support process improvement and operational efficiency initiatives.
Desired Skills
- Good communication and coordination skills.
- Strong follow-up and stakeholder management abilities.
- Good knowledge of MS Excel.
- Basic ERP experience will be an added advantage.
- Strong attention to detail and process orientation.
- Ability to manage multiple activities simultaneously.
Qualification
- Any Graduate (B.Com, BBA, BCA, B.Sc., BE/B.Tech, MBA, or equivalent).
- Freshers are welcome to apply.
- Candidates with 1–2 years of experience in Sales Coordination, Operations Coordination, Order Management, Back Office Operations, or Customer Support will be preferred.